Piercing Pagoda
Reviews and Complaints
www.pagoda.com
Ramanda Arf
Silverdale, Washington
Earings purchased not what I thought.
I purchased a pair of earings today. When I took them off the card they were displayed on I notice the wires would hang down below the ear lobe. I find that unattractive and decided I would never wear these earings. No problem I assume since I had not even left the store. Well it turns out Piercing Pagoda will do nothing. The sales lady would do nothing. Customer service phone representative would not offer anything. I had not even left the store. I'd paid with cash. The item was not what I thought because of the way it was displayed. They could do nothing for me. I am stuck with an item I will never wear.
Loss:
$27
1 comment
fairynflite
Arlington Heights, Illinois
Piercing Pagoda in Gurnee Mills
My son saved his money to buy his first piece of jewelry, for a girl. We took him to Piercing Pagoda, as this seems to be very popular among the teens. He was shown many different lockets and "sold" on a longer chain. $80.00 later, transaction complete, my son was smiling with the achievement of making his very first purchase for a girl on his own. Well when he actually presented the gift to the lucky young lady, in front of me, they pulled it out of the box and as he began to place on her neck, the necklace literally broke apart. Yes embarassing moment, however this can be rectified, we will just take it back. That weekend we head back to the mall. I walked up to Mandy working at Piercing Pagoda and explained the entire situation and the we had there the prior weekend. Receipt in hand I showed he where the necklace came apart. She takes the necklace, box and receipt and walks to the middle work area and pulls out a ruler. I explained we donot want our money back, only to simply replace the chain. She grabs the items and returns in front of me and says..."This necklace is not the same length as what the receipt states". I said "well this is what we purchased last weekend" She looks directly at me and says well there is nothing I can do about this, I cannot exchange this item because it is clearly not the actual chain is not the item on the receipt. I said "Wait a minute, are you suggesting this is not the chain we purchased here exactly one week ago?" I said Let me speak with the manager and low and behold she says I am the manager. UGH! I said these items are the items we purchased here, AT YOUR SHOP. You had no problem selling the wrong item to us, yet now that there is a problem you will not fulfill your end. I was almost in tears because my son walked up behind me and said what's going on? I explained to him, and he could not believe that absolute rudeness and entire situation. She was so rude to me, to us I truly could not believe it. It was so blatant that I would have expected to see a video camera and later be told it was a joke. 100% uncooperative, incinuating I am basically a liar and thief and would not help me. I was so angry and appalled I asked for he corporate phone number and told her there must be someone above you I can speak with. My son was crushed, I truly never had an experience like this before and even my feelings were hurt. I will never ever shop there again and my kids love that place for jewelry. You know the best form of advertising is word of mouth and I have made sure to tell everyone I know, meet, family, friends and co-workers if this horrible experience. Needless to say, we still have an $80.00 + necklace and locket, broken, in a box. Hopefully their Christmas Sales will suffer!
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the only reason that could be if it was on clearance and all clearance sales r final