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I was in piercing pagoda last week hennrietta location (not sure which day) and in my 10 minutes of searching for new earrings, I had not been awknowledged or asked if I needed help by employee (aleeya)? Once I received her attention she was continuously on her cell phone, utterly rude, and not helpful.

Her tone of voice was unprofessional/miserable. I ended up walking away.

I tried to call later in the evening to speak to a manager regarding my experience/ concern, and just by the tone of voice I realized I was speaking to the same employee (aleeya) who once realized I was calling to complain, hung up on me. Never returning here.

Reason of review: Poor customer service.

Location: 191 Miracle Mile Drive, K-11, Rochester, NY 14623, USA

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