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My shopping experience at Piercing Pagoda, Queens Center Mall on the main floor on Friday was made very easy because of a young lady by the name of Sara. She helped me with my choices and made sure my shopping experience was a great one Sarah is very polite,...
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Company wrote 0 private or public responses to the review from Nov 13.
#1399927
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The most horrible representatives ever!! I went to the kiosk to return items purchased within the specified time for a full refund. Took my printed receipt hey sent to my email address and was told that it was unacceptable- They did not refund my purchases and the...
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Company wrote 0 private or public responses to the review from Nov 08.
1.0
#1396679
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Piercing Pagoda - Cheap quality

I purchased a pair of hoop earrings for my daughter paid $55 and didn’t get the warranty her last pair of earrings she kept for 3 years. The very next day after she wore them one of the earrings was bent so about 4 months later the earring literally broke in half so I goes to take the other earring out and it’s literally so easy to bend like a piece of cardboard I will never shop here again I spent over $400 dollars that day I will never buy jewelry from them again very very cheap quality
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 04.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1393832
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I visited Piercing Pagoda a couple of months back to get a replacement chain for my seven year old who wore his cross pendant around his neck every day. I bought the warranty because he is seven, I knew he would probably break it. He is a child and children tend to be...
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Company wrote 0 private or public responses to the review from Oct 30.
1.7
I liked
  • Jewelry affordability
I didn't like
  • That no one calls me back or checks on my issue
#1390972
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Piercing Pagoda - Stolen Credit

My husbands wallet was stolen. The thief charged over $400 on my husb card at Mplwd Mall location. Husb went & got pers info off sales slip which we gave to cops. Then my husb got phone call from Mgr who actually told my husb it was his fault. Seriously! When he told her she was out the money & the jewelry she said something nasty to him & hung up on him. DO NOT SHOP THERE. They don't check ID for any amount of purchase.
Company wrote 0 private or public responses to the review from Oct 12.
1.0
Details
Customer service
#1379850
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No one was there when I got there and y'all business hours were open I waited for 30 minutes finally showed up and then he could not find my ring in my insurance in your system and I have three accounts for some reason in my name is spelled wrong first and last! I am...
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Company wrote 0 public responses to the review from Oct 11.
#1379004
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Very professional service and the ladies that worked there seemed to know their stuff. But this is just a TERRIBLE way to get your ears pierced. The piercing gun literally tears *** in your ear, which takes a longer time to heal. In my case, it's been 10 weeks and I'm...
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Company wrote 0 public responses to the review from Sep 30.
2.8
#1369906
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Piercing Pagoda - Just wow
Piercing Pagoda - Just wow
Piercing Pagoda - Just wow
So I went to get my upper lobe pierced here. On the plus side the workers there were very sweet and kind and the lady pierced exactly in the right spot and everything. The only problem was they used a piercing gun which is the only thing they had. They said the...
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Company wrote 0 public responses to the review from Sep 29.
Anonymous
Anonymous

Same thing happened to me!. I thought it was my inability to heal but after taking out the earrings, I healed!

1.8
#1368793
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Hello. I am writing in regards to a recent experience I had with one of your employees. I stopped by the kiosk in my local mall, where I have shopped for years, to pick up a new piece of jewelry for my nose piercing, a necklace and bracelet. Upon asking your employee...
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Company wrote 0 private or public responses to the review from Aug 17.
Anonymous
Anonymous

Too extra

Anonymous
Anonymous

It is shameful that things like this happen when the client must be treated with the deserved respect. It is a pity that you have not claimed the manager at the precise moment...

1.0
#1332056
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Contact Piercing Pagoda

Mailing Address:
Piercing Pagoda
P.O. Box 152777
Irving, Texas 75015
United States
Phone:
(800) 866-9700
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Piercing Pagoda Products and Services

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Piercing Pagoda - Bad,bad,bad

I was told if I bought the warrenty that it would cover the earrings if lost because they had the screw on backs, then when the screw comes up missing n the earring is lost I'm told I need a piece of earring. I felt lied to so I wont do any more business with your company. Its sad I've been dealing with your company for YEARS.
Company wrote 0 private or public responses to the review from Jul 30.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1316954
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